Services
VMSR Managed
Services Program
GPS Provider Relationship Management
- Manage the relationship between the telematics/GPS providers and clients
- Constant and direct contact between GMG VMSR and customer to build a relationship that the customer can't do without
- Scaling of Solution- Ensuring all features are available as required by customer
- Identify new challenges and needs of the client and find solutions to fit their requirements
- Introduce new industry leading ideas and features to the client
- Ensure open communication with clearly defined response times
- Fill order requests from customer working with dealer and/or sales rep.
Support and Maintenance
- Troubleshoot non-reporting units
- Initiate warranty protocol as needed
- Scaling of Solution- Ensuring all features are available as required by customer
- Report outlying information or unit outages to the customers and providers on a daily and weekly basis
- Host recurring meetings to ensure maximum solution up-time. Avoiding wasted investments in non-used services and products
- Assist in setup of new and current Telematics solutions to ensure accurate reporting
- Facilitate process of getting W/O for installations, De/Re or repairs
Data Management
- Manage software specifics to clients on a day-to-day basis
- Set up reports and present data as required by clients
- Configure Dashboards, equipment, vehicle and driver groups to best serve the clients needs
- Track and adjust safety metrics promoting safe driving habits
- If used, ensure integration solutions are working properly on a daily basis
Training
- Facilitate training of software to staff who utilize telematics via email, phone or video conference
- Personally train new employees to the system. Allowing vital personnel to focus on their duties
- Provide Updated Training Documents to admin and field staff
- Introduce new features that are free and availiable through the telematics provider
Testimonials
Don’t just take our word for it,
see what others are saying
Throughout my career, I've used various GPS products and services, often requiring unresponsive 1-800 numbers. With Chris Karbs at iTech GPS, his unmatched, personalized service makes him our sole point of contact, always ready to help. We don't call anyone else!
We partnered with iTech Business Solutions in March for fleet management in the oilfield and natural gas industry. Using TeletracNavman units, we've experienced a 16% decrease in fuel costs, easier maintenance scheduling, eliminated employee vehicle abuse, and improved planning, tracking, and routing. We highly recommend iTech for fleet management solutions.