What our VMSR Managed Services Program can do for you!

GPS Provider Relationship Management

Manage the relationship between the telematics/GPS providers and clients
Constant and direct contact between GMG VMSR and customer to build a relationship that the customer can't do without
Scaling of Solution- Ensuring all features are available as required by customer
Identify new challenges and needs of the client and find solutions to fit their requirements
Introduce new industry leading ideas and features to the client
Ensure open communication with clearly defined response times
Fill order requests from customer working with dealer and/or sales rep.

Troubleshoot non-reporting units
Initiate warranty protocol as needed
Report outlying information or unit outages to the customers and providers on a daily and weekly basis
Host recurring meetings to ensure maximum solution up-time. Avoiding wasted investments in non-used services and products
Assist in setup of new and current Telematics solutions to ensure accurate reporting
Facilitate process of getting W/O for installations, De/Re or repairs

Manage software specifics to clients on a day-to-day basis
Set up reports and present data as required by clients
Configure Dashboards, equipment, vehicle and driver groups to best serve the clients needs
Track and adjust safety metrics promoting safe driving habits
If used, ensure integration solutions are working properly on a daily basis

Facilitate training of software to staff who utilize telematics via email, phone or video conference
Personally train new employees to the system. Allowing vital personnel to focus on their duties
Provide Updated Training Documents to admin and field staff
Introduce new features that are free and availiable through the telematics provider