What our VMSR Managed Services Program can do for you!
GPS Provider Relationship Management
- Manage the relationship between the telematics/GPS providers and clients
- Constant and direct contact between GMG VMSR and customer to build a relationship that the customer can't do without
- Scaling of Solution- Ensuring all features are available as required by customer
- Identify new challenges and needs of the client and find solutions to fit their requirements
- Introduce new industry leading ideas and features to the client
- Ensure open communication with clearly defined response times
- Fill order requests from customer working with dealer and/or sales rep.
Support and Maintenance
- Troubleshoot non-reporting units
- Initiate warranty protocol as needed
- Report outlying information or unit outages to the customers and providers on a daily and weekly basis
- Host recurring meetings to ensure maximum solution up-time. Avoiding wasted investments in non-used services and products
- Assist in setup of new and current Telematics solutions to ensure accurate reporting
- Facilitate process of getting W/O for installations, De/Re or repairs
Data Management
- Manage software specifics to clients on a day-to-day basis
- Set up reports and present data as required by clients
- Configure Dashboards, equipment, vehicle and driver groups to best serve the clients needs
- Track and adjust safety metrics promoting safe driving habits
- If used, ensure integration solutions are working properly on a daily basis
Training
- Facilitate training of software to staff who utilize telematics via email, phone or video conference
- Personally train new employees to the system. Allowing vital personnel to focus on their duties
- Provide Updated Training Documents to admin and field staff
- Introduce new features that are free and availiable through the telematics provider